For ages 21+

big baazi Responsible Gaming

Gaming should be fun, not stressful. big baazi believes every player has the right to play safely and responsibly. On this page you will find out how to set your limits, recognise warning signs, and get help when needed.

For ages 21+ Self-exclusion available 24/7 support Set deposit limits

No entry for those under 21

All casino and betting activities at big baazi are for persons aged 21 or over only. Age is verified at account creation, and additional documents may be requested in any case of doubt. Protecting minors is our highest priority. If any family member shares their device with children or teenagers, always keep your personal account locked and your password private.

big baazi's commitment

Personal deposit limits available on every account
Self-exclusion and account break options on request
24/7 live chat and email for genuine support
Responsible messaging in all promotions and advertising
Keeping minors completely away from accounts

What does responsible gaming mean?

Betting and casino games are a form of entertainment — they are not a reliable way to earn money. Responsible gaming means being aware of your limits around time, money, and mental wellbeing, and never seeing gaming as a way to deal with life's pressures. big baazi wants every user to enjoy gaming, but never at the cost of their mental or financial health.

Ask yourself — are you playing purely for fun, or to recover money you have lost? Are you placing more bets out of anger or frustration after a loss? If you notice these tendencies, it is important to take a break and reconsider your limits. Detailed account usage policies can be found in our Terms and Conditions.

Set a clear budget before you play — spend only what you can afford to lose without it affecting your daily life. Remember, no strategy can guarantee a win every time in games of chance. Always make decisions with a clear head.

Read our Privacy Policy to learn how your personal information is stored and kept safe on the site. For quick answers to common questions, visit our FAQ section.

Quick check

Do you have a set budget for gaming?
Can you stop when you lose?
Is gaming cutting into your work or family time?
Are you placing bigger bets to quickly recover lost money?
Are you gaming with borrowed money or by dipping into savings?

If the answer to any of these is yes, use the tools below or seek support.

Tools to set your limits

big baazi provides the following tools on every account. They can be activated from your account settings or through live chat.

Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; requests to increase it require processing time.

Session time limit

Decide in advance the maximum time you will spend in each gaming session. When time is up, you will receive an automatic notification to help you take a break.

Loss limit

Set the amount you can lose within a given period before your account is closed automatically. This is an effective way to protect yourself from a sudden large loss.

Take a break

If you want to step away from gaming for a while, temporarily suspend your account for anywhere between 24 hours and 30 days. During the break, no bets or deposits will be possible.

Self-exclusion

If you need longer-term help, choose self-exclusion. With this option, your account will be closed completely for a chosen period — at least 6 months.

Permanent account closure

You can request permanent closure of your account at any time. Once this request is made it cannot be reversed, and it takes effect immediately.

Request a limit

Fill in the form below or contact us directly via 24/7 live chat.

Username Email Which tool do you need? Details (optional)

Recognise the warning signs

Problem gambling often develops gradually. If you notice any of the signs below in yourself or someone close to you, take action right away.

Growing financial pressure

You are struggling to pay bills, cover household expenses, or meet everyday needs, and gaming spending is a factor.

Emotional changes

Losses bring on excessive anger, frustration, or sadness. Wins bring relief, but losses drive an urge to keep playing.

Losing track of time

You play for hours on end, sleep, work, or time with family is decreasing, and you are keeping it hidden.

Chasing losses

Driven by the thought that "one more win will fix everything", you keep placing bigger bets, and the situation keeps getting worse.

Where to get help

Acknowledging a problem is a sign of strength, not weakness. big baazi and the people around you are ready to help.

big baazi live chat

Our support team is available in Bengali and English seven days a week, 24 hours a day. Talk to us immediately about setting limits, self-exclusion, or any concern you have.

Email support

As well as live chat, you can reach our support team by email. Write to us confidentially — you will receive a reply in Bengali or English, whichever you prefer.

Family and friends

Talk openly with the people close to you. In many cases, support from family or a trusted friend opens the door to professional help and eases the mental burden considerably.

Professional counsellors

Mental health professionals and counsellors are trained to help with gambling addiction. Both government and private mental health centres in Bangladesh offer this kind of support.

Support groups

Talking with others who are facing the same issue can sometimes be the most effective support of all. Support groups for gambling addiction in Bangladesh are gradually expanding.

Self-assessment

Ask yourself regularly — is gaming still fun, or does it feel compulsive? Write down how you feel, and if you notice a change, act quickly.

Some tips for safer gaming

Before you play, always set aside a specific amount of money and stop when it runs out. This amount should only come from money you can afford to lose without it affecting your lifestyle — never from food, rent, or family essentials.

Do not make decisions based on emotion. Liking a team is not a reason to bet on them — consider the statistics and circumstances. Likewise, do not give in to the thought that "I'm bound to win this time" after a recent big loss. Every match or game runs independently — previous results do not influence the next one.

Never play under the influence of alcohol or any other substance. Judgement is impaired at such times, and the risk of unintended large bets increases. Be honest with your family about your gaming — habits kept secret quickly spiral out of control.

Read our About Us page to learn more about big baazi and how we operate. Visit our FAQ for answers to all common questions in one place.

Responsible Gaming Q&A

The minimum age to take part in any casino or betting activity at big baazi is 21. Age is verified at the time of account creation, and additional identification documents may be requested in cases of doubt.

Self-exclusion is a voluntary arrangement to close your account completely for a set period. It remains active for a minimum of 6 months, during which no bets or deposits can be made. To self-exclude, contact the big baazi support team via 24/7 live chat or email.

Requests to lower a deposit limit take effect immediately. Requests to raise an existing limit require processing time — this delay is intentional, to prevent decisions made in the heat of the moment.

Yes. Your account balance remains intact during a temporary break or self-exclusion period. Once the break ends, you can return to your account and also make withdrawals.

Start by speaking with them directly, but without judgment. You can contact the big baazi support team to discuss account-related matters as a third party. For a long-term solution, consulting a mental health professional is the most effective step.

No. Once a permanent account closure request has been processed, it cannot be reversed. Before making this decision, please speak with our support team on live chat — we will help you choose the right option.

Yes, absolutely. The big baazi support team is available 24/7 in both Bengali and English. Write to us in Bengali via live chat or email and you will receive a reply in Bengali.