big baazi Privacy Policy

1 Introduction and Scope

This privacy policy takes effect from the moment you visit the big baazi website and begin using our services. It tells you what types of information we collect, why that information is used, and what steps we take to protect your personal data.

By using big baazi services, you agree to the terms described in this policy. This policy applies to all individuals who have registered, logged in, made a deposit, made a withdrawal, or used any interactive service on our platform. To learn about the general rules governing the service, please read our Terms and Conditions page — it sets out user rights and responsibilities in detail.

2 Information Collection

big baazi collects information from users at various stages. This information is mainly of two types — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

When you open an account or use services at big baazi, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details — transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device identification details
• Browser type and version
• Pages you visit and time spent on them
• Referral source (how you arrived at our site)
• Usage data collected through cookies and similar tracking technologies

3 Purpose of Information Use

big baazi uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

1. Account management and verification: To create and manage your account and complete OTP verification.
2. Transaction processing: Financial information is used to securely process deposits and withdrawals.
3. Fraud prevention and security: To detect suspicious activity and keep your account secure.
4. Customer support: To respond to your complaints and questions via 24/7 live chat and email.
5. Bonuses and promotions: To provide relevant offers based on your account's transaction history.
6. Legal compliance: To maintain required records and prepare reports under applicable law.
7. Service improvement: To analyse site performance and improve the user experience.

4 Information Storage and Security

big baazi uses advanced technology to ensure the security of your personal information. Our servers and data transmission are protected by SSL (Secure Socket Layer) encryption, which guards your information against unauthorised access.

4.1 Technical Security Measures

• SSL encryption used on all connections
• Encryption of data stored in databases
• Firewalls and security monitoring to prevent unauthorised access
• Regular security audits conducted

4.2 Data Retention Period

We retain your information for as long as your account remains active or as long as it is needed to provide the service. Even after an account is closed, certain information may be retained for a defined period under legal obligations. Once that period ends, the information is securely deleted.

5 Sharing Information with Third Parties

big baazi does not transfer your personal information to third parties for sale under any circumstances. However, information may be shared in the following limited situations:

5.1 Service Providers

Minimum necessary information may be shared with trusted third-party service providers for payment processing, fraud detection, and technical infrastructure management. These organisations are contractually bound to protect the confidentiality of your information.

5.2 Legal Obligations

Information may be disclosed as required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, big baazi acts solely to fulfil its legal duty — no additional information is disclosed beyond what is required.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner; however, this privacy policy will continue to apply in such cases.

6 Cookies and Tracking Technologies

The big baazi website uses cookies to improve your browsing experience and to analyse site performance.

6.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the site — maintaining login sessions, security verification, and so on.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytical cookies: Collect anonymous usage statistics to understand which pages are used most.

6.2 Cookie Control

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may affect some site functionality.

7 User Rights

Every user registered at big baazi has the right to control their own personal information. Your key rights are listed below:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to object to processing: You may object to your information being used for marketing or analytical purposes.
• Right to data portability: You may request your information in a structured format.

To exercise these rights, contact our support team via live chat or email. To learn more about responsible gambling habits and managing your account, read our Responsible Gaming guide.

8 Minor Protection

All casino and betting activities at big baazi are strictly restricted to users aged 21 and above. We consider the protection of minors a priority responsibility.

At the time of registration we collect the information required to verify age. If we have reason to believe that a user is under 21 years of age, we reserve the right to immediately suspend that account, and the relevant information may be reported to the appropriate authorities.

9 Policy Changes

big baazi reserves the right to amend and update this privacy policy as needed. If any significant changes are made, we will notify registered users by email or through a site notification.

Continuing to use big baazi services after a policy change means you accept the updated policy. We therefore recommend visiting this page regularly to stay informed about the latest policy. For answers to general questions about our services, see the FAQ section.

10 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch with us. The big baazi support team is available seven days a week, twenty-four hours a day, and can assist in both Bengali and English.